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FAQ

IMPORTANT:  Please do not contact us through Facebook for sales support. Please do not reply to emails marked as (no-reply). Please direct all sales and order inquiries through the contact page which can be found here... 

Q: I have not received my tracking number yet?

A: Please allow up to 5 business days to receive your tracking number. If you haven't received it after 5 business days, please contact us here.

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 5 business days to have your order processed. Our fulfillment warehouse packs your goods and have it shipped as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. You may also come back to our website at any time and visit our Order Status page to find your real-time update of your shipment. If you did not receive your tracking number or have any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate. Please note that Parcels to Europe and Canada do not have detailed tracking available.

Q: How long does shipping take?

A:  For domestic orders in the United States, it will normally take 14 to 28 business days. For International orders, please allow up to 30 business days.

Q: I ordered multiple items but only received some of them?

A: We ship items from different warehouses so you might receive multi-item orders in different packages and on different days. If you ordered multiple items and don't receive everything at once, please be patient. We do this to ensure that items get shipped to you as soon as possible. 

Q: Do you ship Internationally?

A: Yes. We currently ship to the USA, Canada, and selected countries in Europe. All prices are in USD. Please expect slower shipping times to Canada and Europe.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: How do I order on your website?

A: Simply find the product you'd want and click the "Add To Cart" button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does SoSinister provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q: Do you offer a refund if I don't like the product?

A: Absolutely! We offer a full refund on your purchase if you don't like the product. Please see our refund policy page for complete details. 

If you have any additional questions that has not been addressed in our FAQ. Please contact us and we will get back to you as soon as possible!

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