Refunds & Returns
> Order Cancellations:
If you would like to cancel an order, please notify us via email within 24 hours using this contact page or our email address at firstname.lastname@example.org. Please include your name, email address you used when you ordered as well as your order number. IMPORTANT: Once an order is in the processing queue we can not refund it anymore.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We also do not accept returns on products that are intimate or sanitary.
Please contact us at email@example.com with your order number to arrange a return. Please DO NOT send items back to us without a valid return number on the parcel. IMPORTANT: We do not accept returns without a valid return number.
Please ensure that you check the sizes and styles BEFORE placing your order. Once you've placed an order, PLEASE CHECK your order confirmation email to make sure you selected the correct size.
Sizing information is available on all product pages. Please click the tabs labelled "Click here for Sizing"
IMPORTANT NOTE ABOUT CUSTOM PRODUCTS:
Products with custom engraving will not be replaced due to spelling mistakes or grammatical mistakes. Please double check your spelling on your order. We PRINT EXACTLY WHAT YOU TYPE and will not accept responsibility for these mistakes.
Defective products will be replaced or refunded. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It can take up to 48 hours for the refund to be credited to your card/account from our end. How long it takes for the refund to show on your account depends on your bank (or card issuer). If your refund still don't show up in your account after 14 days of receiving your refund confirmation from us, please contact your bank/card issuer.
> Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
> Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us to arrange the exchange.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, please contact us to arrange the return. Please note that we do not cover return shipping charges. Shipping costs are also non-refundable.
IMPORTANT: DELIVERIES TO P.O BOXES
Please note that we do not accept responsibility for deliveries to P.O Box addresses under any circumstances. Missing parcels to P.O Box addresses not eligible for replacements since its not covered by our couriers for insurance.